Frequently Asked Questions
Everything you need to know about shopping at Official Store.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our website to see real-time updates on your delivery status.
Are your beauty products cruelty-free?
Yes, at Official Store, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Do you ship internationally?
Currently, Official Store ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I find the right product for my skin type?
Each product page includes a detailed description and a 'Best For' section. You can also take our online Skin Quiz or contact our beauty experts via live chat for personalized recommendations.